work smarter with easy video for customer support

Improve customer support and develop more efficient workflows by creating video for help centers, macros, in response to tickets, and more.

millions of teachers & students use Screencastify to create amazing videos

videos created

create GIFs and videos for help center articles in seconds

Screencastify is the easiest, fastest way to create how-to videos and GIFs that keep on giving. Make engaging content for help center articles, FAQs, and anywhere else you need to explain step-by-step processes to customers. Video for customer support:

Create more help center articles and documentation, faster
Quickly deliver answers to common customer questions
Deflect more cases and reduce your team’s caseload

easily create personalized videos for customers

Screencastify is the perfect screen recorder for creating personalized how-to videos to share with customers. Quickly respond to tricky tickets with tailored solutions and watch your customer satisfaction climb. Support with a personal touch:

Share videos that eliminate long back-and-forths and save your team time
Humanize your support team’s communications and build better relationships
Improve response and resolve times with quick video explanations

quickly capture bugs and share with engineering

Screencastify makes it easy to record issues and share them with your product or engineering team. It’s the easiest and fastest way for them to analyze, diagnose, troubleshoot, and provide technical support. Use video for IT support:

Get issues resolved faster by delivering quick context with video
Use Submit to request video from customers to see what they’re seeing
Share customer videos directly with your teammates in tech

record process, workflows for internal knowledge bases

Creating screen recording video is one of the simplest ways to quickly scale both customer-facing and internal documentation, answer frequent internal questions, and reduce your team’s workload. A better way to explain process:

Create effective walkthrough videos to visualize any process
Build better internal documentation and save your team from repeat questions
Quickly edit videos to improve organizational efficiency

Save time, improve customer experiences

Screencastify is the simplest screen recording tool for customer support teams to create video for customers and internal use.

make a walkthrough video

we help create walkthroughs, every step of the way

create simple yet powerful walkthrough and demo videos

Start creating free
video with written and body language

Use your webcam only, screen only, or webcam and screen simultaneously to show yourself or a document or process. Add annotation, graphics and text to highlight key points.

edit, send, and delight

Creation is more than capturing. Make sure your video is clear and concise with simple editing tools to remove unnecessary filler. And easily share your video in nearly any channel.

video with written and body language

Analytics and comprehension checks let you see how many times a video was viewed and if there were certain parts of the video that were repeatedly viewed. You can even solicit any feedback you would like via video assignment.

frequently asked questions

How many videos can I create?

You can store up to 10 videos with Screencastify Record. We also have flexible plans for those who need more storage.

How can our customers create videos?

Anyone can install and create video with Screencastify free. You can also request a video from your customer without needing them to install Screencastify by using our Submit tool.

How do I create a GIF of my video to share?

Learn more about creating GIFs from your Screencastify videos in this blog post!