Screencastify, LLC (we, us, our) collects and uses information in order to operate Screencastify. This policy explains how we do this and applies to everyone who uses Screencastify or creates a Screencastify account.
Table of Contents
- What Information Do We Collect?
- How Do We Use Your Information?
- Who Do We Share Your Information With?
- Children Under the Age of 13
- Videos Recorded with Screencastify
- Your Rights
- California Residents
- European Union Residents
- Retaining and Deleting Information
- Publishing to YouTube
- Changes to This Policy
- Contact Information
We collect the following personal information:
- Email address and other Google account profile information, which is collected when you connect your Google account to Screencastify.
- General account profile informatiom, including your broad occupation category (e.g. educator, business user) and date of birth.
- Information you choose to share with us, for example in an email, website form, support ticket, social media, or survey responses.
- Some technical information about how you use Screencastify, for example the type of device you are using, your operating system, IP address, and length of session.
- Basic application usage data, including but not limited to a timestamped log of videos created and length of videos recorded.
We collect the minimum amount of data required to operate Screencastify.
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. We do not track the content you record nor any non-Screencastify web traffic. The information we collect from analytics helps us understand what parts of our sites are doing well, and which need changing. Like most websites, we use this information to improve our customer experience. Please see here how Google uses data. You can also opt out if you wish. Any user who identifies themselves as under 13 years old is automatically opted out of our Google Analytics tracking.
We use your information only for the following purposes:
- providing Screencastify and making sure you can use it properly;
- managing and administering your account;
- responding to any questions, comments or complaints we receive from you;
- communicating with you about Screencastify for account-related or promotional purposes;
- investigating potentially illegal activities on Screencastify;
- analyzing usage of Screencastify;
- improving Screencastify.
We will never use your information for targeted advertising. We do not build a personal profile of you other than for supporting authorized educational or school purposes, or as authorized by you (or by a parent or guardian if necessary). We also won’t use your information for any purposes except those above without letting you know and getting your permission if necessary.
If you are a teacher or school we will work with you as far as we are legally able to accommodate your directions regarding our treatment of personal data belonging to your students, recognizing that the school may be in control of personal data relating to its students.
This includes adhering to a school’s requests after Screencastify is no longer in use by a teacher or the school or after this policy is terminated or expires in relation to transfers of students’ personal data, deleting students’ personal data and making sure that any third parties that work in connection with Screencastify do the same, in each case subject to our legal requirements regarding the use, storage and transfer of such data. You can also request that we provide you with written confirmation of the deletion of your data.
For U.S educational institutions we will work with you to ensure mutual compliance with the Family Education Rights and Privacy Act (FERPA). FERPA is a Federal law that protects personally identifiable information in students’ education records from unauthorized disclosure. It affords parents the right to access their child’s education records, the right to seek to have the records amended, and the right to have some control over the disclosure of personally identifiable information from the education records. As a parent you may request to access or review your student’s records at anytime by contacting your child’s school directly.
We never rent or sell your information.
We don’t share your information except:
- with third party service providers, such as hosting providers or an email service, so that they can provide services to us. In cases where we share student personal data with these third parties, they will be notified and be obligated to comply with the commitments in this policy. We maintain a list of these third party service providers.
- if we have a legal obligation to disclose the information (for example, if a court orders us to).
All information collected through Screencastify is stored in Google Cloud and hosted in the USA. We take reasonable steps to protect your personal data when it is transferred to Google Cloud, and Google participates in the EU-U.S. Privacy Shield arrangement. This means it safeguards your personal data appropriately.
If you are a paying customer or initiate our checkout process, contact and billing information is stored in Chargebee’s PCI-DSS Level 1 compliant database. For more information about Chargebee’s security measures, click here.
The Screencastify team takes the privacy of students and children extremely seriously. We do not intentionally target our services to students or children of any kind. Educators that have the authority to act on parent’s behalf may allow students under 13 to use our services, if such use is for educational purposes, and if this use ensures that students will not provide any personal information and will not share, or otherwise, distribute recordings containing personal information of a student.
Screencastify has taken and upholds the Student Privacy Pledge per the terms consistent on studentprivacypledge.org.
We have strict security measures in place to try to protect your information and make sure that it is not lost, damaged or accessed by anyone who should not see it. Your data is transmitted securely over SSL and stored in Google Cloud. To learn more about Google Cloud’s security measures, please visit https://cloud.google.com/security.
Additionally, we conduct regular security audits on these services and access to this data is restricted to only authorized employees of Screencastify with suitable training and background checks.
In the unlikely event of an unauthorized disclosure of your data we will notify you by email and, when possible, by telephone, and act in accordance with our legal requirements to resolve such disclosure and prevent any future unauthorized disclosure. Every user affected by the unauthorized disclosure will be notified, either by us or in conjunction with the school district or educational agency.
Any video you create with Screencastify belongs to you.
If you use some features (like video editing) with recordings stored on Google Drive, we may transfer and process these recordings on remote systems as required to deliver or to speed up the respective feature. We delete any recordings from remote systems immediately after they have been processed.
You can ask us for a copy of your personal information or your child’s personal information, which we will send to you as soon as possible (but within 30 days). We may require you to provide verification of your identity before providing a copy of the information we hold.
You can also ask us to correct any information we hold about you that is inaccurate. If you would like us to send you a copy of your information or correct your information, please email us at email@example.com.
You can also ask us to delete your account and all the associated personal data held by Screencastify by emailing us at firstname.lastname@example.org. We are not able to remotely delete videos created with Screencastify, as these are fully under the user’s control.
If you are a school, you may request to review your students’ information, have it deleted, and refuse further data collection by emailing us at email@example.com. If further data collection is stopped, those individuals may no longer be able to use Screencastify.
California law grants additional privacy rights to California residents. In particular, the California Consumer Privacy Act (CCPA) requires businesses to disclose, for the past 12 months, (i) the categories of personal information collected, (ii) the sources of the collected personal information, (iii) the purposes for which the collected personal information is used, (iv) the categories of personal information disclosed for a business purpose, and (v) the categories of any personal information sold. Screencastify provides these disclosures in the following table. (Note that Screencastify does not sell any personal information, even under the broad CCPA definition of a “sale.”)
Personal Information Data Collection
|Identifiers||Website visits and customer applications||For customer registration, to enable Screencastify’s services and to allow Screencastify to communicate with you||To service providers for the purpose of providing services to you or on Screencastify’s behalf|
|Internet or other similar network activity||Application usage data; technical information; and your browsing and search history on our website||To improve our services and the visitor experience on our website, diagnose server problems and administer our website||To analytical companies and marketing specialist companies for the purpose of enhancing our services and our website and improving the effectiveness of our communications|
California residents also have the rights described below. We will not discriminate against any California resident who exercises these rights.
Right to access/know. You may request from us a list of (i) the personal information that we have collected about you, and (ii) the categories of third parties to whom we have disclosed your personal information. You have the right to up to two (2) access requests each twelve (12) months.
Right to delete your personal information. You may request, at any time, that we delete your personal information.
You may contact us to exercise these rights at firstname.lastname@example.org. To ensure the privacy and protection of individuals, we are required to verify your identity or otherwise authenticate your request(s). Please note that, under the CCPA, we are not required to grant a request to access/know or a request to delete with respect to personal information obtained from you in your role as an employee, owner, director, officer or contractor of a company and within the context of Screencastify providing its services to such company.
If you are a resident of the European Union, you have certain additional rights with respect to your personal information under the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”), including the following:
- The right of access to your personal information.
- The right to rectify your personal information if it is incorrect or incomplete.
- The right to have your personal information erased (“right to be forgotten”) if certain grounds are met.
- The right to withdraw your consent to our processing of your personal information at any time (if our processing is based on consent).
- The right to object to our processing of your personal information (if processing is based on legitimate interests).
- The right to object to our processing of your personal information for direct marketing purposes.
- The right to receive your personal information from us in a structured, commonly used and machine-readable format, and the right to transmit your personal information to another controller without hindrance from us (data portability).
If you are located in the European Union and you are or have been a Screencastify customer, we may send you marketing communications based on our legitimate interests, subject always to your right to opt out of such communications. Further, if you are located in the European Union, we will never share your personal information with a third party for such third party’s marketing purposes, unless you have specifically consented to us doing so.
You may contact us at email@example.com to exercise any of the above rights. We may request specific information from you to confirm your identity, and in some circumstances we may charge a reasonable fee for access to your personal information. Furthermore, if you believe that our processing of your personal information is inconsistent with your data protection rights under the GDPR and we have not adequately addressed your concerns, you have the right to lodge a complaint with the data protection supervisory authority of your country.
For purposes of the GDPR, we are a “controller” and you are a “data subject.”
We don’t retain your information for longer than we need to for the purposes listed in this policy. We may delete certain personal and usage data if you haven’t used your account for more than 2 years. We will never delete any videos created with Screencastify.
In order to provide this feature, we access and store certain user information from YouTube (hereby referred to as "YouTube Data"), including your channel name(s), channel ID, channel thumbnail URL, and uploaded video URL.
YouTube Data is stored on the Google Cloud infrastructure. We do not share your YouTube Data with any other third parties, and restrict internal access to this data to key employees who maintain our technical operations.
You may disconnect your YouTube channel(s) at any time from the "Publish to YouTube" section of our application. When you do so, we permanently delete all of your YouTube Data. Additionally, you may revoke Screencastify's access to your YouTube Data via your Google security settings page.
Upon installing our application, all non-student users over the age of 13 agree to receive account-related and marketing emails including relevant Screencastify information like new feature releases, product tutorials, customer success stories, and community-related features. You may opt-out of marketing communication at any time by clicking the unsubscribe link in any email received, or by providing us notice to the contact information listed here.
We are not responsible for users who identify themselves incorrectly (e.g. students who declare that they are corporate users), though as noted above we are able to change any user’s incorrect information upon request.
We will notify schools in advance of material changes to this policy.
Should you have any question about this policy, please email us at firstname.lastname@example.org, call us at (708) 971-0794 or write us at:
227 W Monroe St Suite 5200
Chicago, IL 60606
US customers may also contact the iKeepSafe COPPA Safe Harbor program directly at COPPAPrivacy@ikeepsafe.org.