Success Operations Manager

Chicago, IL

Imagine a product that reached millions of users without a single salesperson. That same product has been adopted by tens of thousands of schools, with limitless growth potential ahead. That's the opportunity at Screencastify — a massive market, incredibly engaged customer/fan base, and the chance to get in on the ground floor of it all.

Hi, we're Screencastify 👋

More than 15 million people use Screencastify to record, edit and share all sorts of amazing videos. We like to think that we've democratized video creation by making it simpler and more affordable than ever before.

In K-12 classrooms around the world, teachers and students are using Screencastify to create instructional videos, record presentations, give better feedback, and much much more. Our free version is used in more than 70% of US school districts.

Life at Screencastify

Our small Chicago-based team includes a semi-pro volleyball player, champion debater, classically trained actor, elite runner, breakdancer, and avid baker 🍰

nef speaking tcea
@NiftyNef sharing Screencastify tips in front of a packed house at TCEA 2020.
holiday party team photo
Our first ever holiday party (followed by karaoke, which was not pretty).
matt and pup
Matt striking a pose with his beloved pup Bento 🍱
ideacon team photo
The team made sure we had a big presence at IdeaCon 2020!
martin in office
We may never know what Martin was up to in this photo.
janelle with dog
Janelle outsourcing some dev work to her dog Maggie.
escape room team photo
We escaped with plenty of time to spare!
boat team photo
Cruising the Chicago river and cherishing the rare warm weather.

About the role

As our Success Team expands, our Success Operations Managers optimize processes for all of their teammates and across the organization. They look for consistent issues across the whole Success team, break down these issues into manageable components, and create solutions with measurable results.


Why is this role special?

  1. You'll help schools improve outcomes and equity. Schools and districts around the world depend on Screencastify to digitize their curriculum and communication. The need for and benefit of video-based learning has never been more clear than it is now.
  2. You'll work with an extremely talented team. A team of less than 5 built a product used by millions of people. We've achieved more than teams 10x our size by solving problems that matter and putting product quality above all else.
  3. You'll tackle our most interesting and impactful problems. You'll have the opportunity to create structure in ambiguous situations and design effective processes so that all Success Managers find success sharing Screencastify with school and district partners.
  4. Join us at a magical time. We're profitable and support tens of millions of users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.


What you'll do

  • Using the information you’ve gathered, you will build tools like custom dashboards, establish automatic workflows, and overall help to make Success Managers' jobs easier so they can be more productive.
  • You will help onboarding Success Managers, teaching them how to use tools at their disposal, and check-in frequently to provide tactical support to the rest of the Success Team.
  • Identifying, formalizing, and executing best practices in onboarding, implementation, and project management in order to meet the needs of all Success Managers.
  • Become fluent in all platforms across Screencastify to ensure organizational efficiency and improve the experience of school and district partners.
  • Actively listen to the struggles of the Success Team (and the larger organization) to come up with valuable solutions.


You're perfect for this role if you...

  • Have a passion for helping schools and districts and a dedication to providing a best-in-class onboarding experience.
  • Possess an ability to adapt quickly to new features and processes and constantly changing business and education requirements.
  • Enjoy making use of effective communication skills and the ability to build strong relationships quickly
  • Are able to manage project scope and delivery timelines across multiple projects simultaneously and experience working in a deadline-driven environment
  • Love the challenges, hours, and ups-and-downs of startup life
  • Are authorized to work in the United States
  • [Bonus] Are a former classroom teacher and/or have prior edtech experience

Benefits

  • Competitive compensation. We take a data-driven approach to our compensation strategy so all employees are paid competitively and equitably.
  • 401k plan. We want to invest in present you and future you, which is why we offer a generous 401k match with our 401k plan.
  • Minimum vacation policy. We recognize the importance of taking personal time off, and require our employees to take at least 15 vacation days per year. You’re also encouraged to take additional paid time off, as needed.
  • Parental leave. Generous paid time off for parents to bond with the newest addition to their family!
  • Medical, dental, and vision insurance. We cover 100% of employee medical premiums and 50% of employee dental & vision premiums. Plus, all employees receive a free One Medical membership.
  • Flexible work policy. Gone are the days of being in an office from 9-5, Monday through Friday. We recognize there are better ways to measure productivity than counting the number of hours you’re in the office and that sometimes the office isn’t the best place to be productive.
  • Professional development. Each department has a professional development budget and employees are encouraged to take workshops, attend webinars, join associations, and anything else that could help grow their careers. Did we also mention employees get free access to Udemy for Business?
  • Divvy bike membership. If you’re in Chicago, take advantage of an annual Divvy membership -- on us

We highly encourage you to apply for this position, even if you feel you do not meet all the requirements. You do not need to fit this exact mold.

At Screencastify, we foster an inclusive, supportive, fun and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video.

Screencastify is an equal opportunity employer.

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