Customer Success Manager

Chicago, IL

Imagine a product that reached millions of users without a single salesperson. That same product has been adopted by tens of thousands of schools, with limitless growth potential ahead. That's the opportunity at Screencastify — a massive market, incredibly engaged customer/fan base, and the chance to get in on the ground floor of it all.

Hi, we're Screencastify 👋

More than 15 million people use Screencastify to record, edit and share all sorts of amazing videos. We like to think that we've democratized video creation by making it simpler and more affordable than ever before.

Working at Screencastify

At Screencastify, we value accountability, commitment, and speed. We take our responsibility to our users very seriously, so when we miss a deadline, or slow down, it matters.

We’re not a pay-your-dues culture; we will train you quickly and then give you substantial responsibility. The better the results you drive, the more you’ll be rewarded.

We’re a competitive culture in some ways, but not in others. On one hand, we love to win, hate to lose, and if you do great work, you’ll probably inspire someone working with you to try to do even better. But someone else does not need to lose for you to win.

We constantly challenge each other and push our quality of thought and work to new limits. But no matter how strong a disagreement may be, we want to work in a company of deeply good people who treat their colleagues exceptionally well. No matter how talented, we won’t hire jerks.

About the role

After great success with schools and districts, Screencastify is expanding into new verticals and seeking experienced Customer Success Managers to ensure our customers maximize results with our product. We’re looking for expert relationship managers that can own a post-sales customer journey that not only drives results but feels smooth and elegant.

Why is this role special?

You'll help our customers improve outcomes and equity. Schools and districts around the world depend on Screencastify to digitize their curriculum and communication, and businesses in other areas are soon to do the same. The need for and benefit of video-based learning has never been more clear than it is now.
You get to have a massive impact. You’ll be joining a fantastic team and helping grow the Success function at Screencastify. You’ll have plenty of guidance and support from leadership as you execute.
You'll tackle our most interesting and impactful problems. You'll have the opportunity to create structure in ambiguous situations and own strategic, prescriptive processes so that all customers find success with Screencastify tools.

What you'll do

Maintain and expand Screencastify's existing customer base by owning key accounts
Learn our product inside and out and help your accounts drive adoption and outcomes
Proactively identify accounts that aren’t maximizing their opportunity with our product and reach out to create an action plan that helps them achieve success
Collaborate with our sales team to manage renewals and expansions
Surface opportunities to expand existing accounts when it’s right for the customer

You're perfect for this role if you...

Have a track record of high achievement in your current Account Management or Customer Success role
Have a growth mindset and view setbacks as learning opportunities, not failures
Can put yourself in others’ shoes and see situations from perspectives other than your own
Have high emotional intelligence and empathy skills, and are a natural at building strong relationships.
Are motivated by the success of your customers and team.
Are enthusiastic about learning new technologies.
Love the fast pace and excitement of startup life

This is a Chicago-based hybrid role with 2-3 days a week in the office.

Benefits

We highly encourage you to apply for this position, even if you feel you do not meet all the requirements. You do not need to fit this exact mold.

At Screencastify, we foster an inclusive, supportive, fun and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video.
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Screencastify is an equal opportunity employer.

Our Future
Millions of videos are made with Screencastify every month. We’ve become one of the most trusted names in video.

But we’ve set our sights higher: only a small fraction of the world’s professional population communicates with asynchronous video today. Our aim is to transform workplace communication so that everyone can teach and learn more effectively. We need more team members to help us get there. We hope you’ll be one of them.

Competitive compensation. We take a data-driven approach to our compensation strategy so all employees are paid competitively and fairly.
401k plan. We want to invest in present you and future you, which is why we offer a generous 401k match with our 401k plan.
Flexible time off (FTO) policy. We recognize that time off to rest and recharge is important. The Flexible Time Off Policy (FTO) is designed for our employees to do just that -- balance work and life while maintaining well-being.
Flexible work policy. Gone are the days of being in an office from 9-5, Monday through Friday. We recognize there are better ways to measure productivity than counting the number of hours you’re in the office and that sometimes the office isn’t the best place to be productive.
Parental leave. Generous paid time off for parents to bond with the newest addition to their family!
Medical, dental, and vision insurance. We cover 100% of employee medical premiums and 50% of employee dental & vision premiums. Plus, all employees receive a free One Medical membership.
Professional development. Each department has a professional development budget and employees are encouraged to take workshops, attend webinars, join associations, and anything else that could help grow their careers. Did we also mention employees get free access to Udemy for Business?
Divvy bike membership. If you’re in Chicago, take advantage of an annual Divvy membership -- on us.

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Perks and Fun

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Competitive compensation.

We take a data-driven approach to our compensation strategy so all employees are paid competitively and equitably.

401k plan.

We want to invest in present you and future you, which is why we offer a generous 401k match with our 401k plan.

Minimum vacation policy.

We recognize the importance of taking personal time off, and require our employees to take at least 15 vacation days per year.

Parental Leave

Generous paid time off for parents to bond with the newest addition to their family!

Medical, dental, and vision insurance.

We cover 100% of employee medical premiums and 50% of employee dental & vision premiums. Plus, all employees receive a free One Medical membership. **HSA?

Flexible work policy.

Gone are the days of being in an office from 9-5, Monday through Friday. We recognize there are better ways to measure productivity than counting the number of hours you’re in the office and that sometimes the office isn’t the best place to be productive.

Professional development.

Each department has a professional development budget and employees are encouraged to take workshops, attend webinars, join associations, and anything else that could help grow their careers. Did we also mention employees get free access to Udemy for Business?

Book Club/Stipend.

Each month, get a book of your choosing on us! You’ll be joining a community of fellow bookworms who are always down to talk about what they’re reading in the monthly Screencastify Book Club. Whether it’s the latest sci-fi novel or the audio version of your favorite thriller, we want you to keep learning and expanding your literary horizons.

Giving Back.

Teachers are at the core of our business. We have a monthly recognition program celebrating our employees’ achievements by contributing to a DonorsChoose fund of their choice.

Divvy bike membership.

If you’re in Chicago, take advantage of an annual Divvy membership -- on us!

Friday Playlists.

We have enough Screencastify musicians to start a band and enough music lovers to fill the audience! Each week we curate a themed playlist that’s created by all of our employees. Check out some of our previous jams here.

DEIB Committee.

Our DEIB Committee is actively impacting Screencastify’s initiatives and practices. We strive to educate our employees on the systemic inequities in tech and the world while actively putting processes into place that challenge and guide our team members and organization to honor everyone’s strengths and drive innovative solutions. Join a community that is passionately educating themselves and our larger Screencastify Squad to be the most inclusive and equitable version of itself.

We highly encourage you to apply for this position, even if you feel you do not meet all the requirements. You do not need to fit this exact mold.

At Screencastify, we foster an inclusive, supportive, fun and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video.

Screencastify is an equal opportunity employer.