Customer Success Coordinator

Remote

Imagine a product that reached millions of users without a single salesperson. That same product has been adopted by tens of thousands of schools, with limitless growth potential ahead. That's the opportunity at Screencastify — a massive market, incredibly engaged customer/fan base, and the chance to get in on the ground floor of it all.

Hi, we're Screencastify 👋

More than 15 million people use Screencastify to record, edit and share all sorts of amazing videos. We like to think that we've democratized video creation by making it simpler and more affordable than ever before.

In K-12 classrooms around the world, teachers and students are using Screencastify to create instructional videos, record presentations, give better feedback, and much much more. Our free version is used in more than 70% of US school districts.

Life at Screencastify

Our worldwide team is made up of passionate former teachers and administrators, a semi-pro volleyball player, champion debater, classically trained actor, elite runner, breakdancer, an avid baker, and enough musicians for a Screencastify band 🎼

We’re always looking for people who will add to our culture, add new experiences, new perspectives, and new stories.

About the role

After great success with schools and districts, Screencastify is expanding into new verticals and seeking Customer Success Coordinators to support our Tier 3 customers and help them maximize results with our product. Customer Success Coordinators will have the chance to learn about Customer Success and be developed along the Customer Success Manager career path trajectory. We’re looking for natural relationship builders and team players that are passionate about technology and efficiency.


Why is this role special?

  1. You'll help our customers improve outcomes and equity. Schools and districts around the world depend on Screencastify to digitize their curriculum and communication, and businesses in other areas are soon to do the same. The need for and benefit of video-based learning has never been more clear than it is now.
  2. You'll work with an extremely talented team. A team of less than 5 built a product used by millions of people. We've achieved more than teams 10x our size by solving problems that matter and putting product quality above all else.
  3. You'll tackle our most interesting and impactful problems. You'll have the opportunity to create structure in ambiguous situations and own strategic, prescriptive processes so that all customers find success with Screencastify tools.
  4. Join us at a magical time. We're profitable and support tens of millions of users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to help shape how we grow from here. We welcome new ideas, and this is a department and leadership team committed to your career development.


What you'll do

  • Support our lower Tier but highly valued accounts in partnership with your CSC teammates via a shared inbox.
  • Learn our product inside and out and help your accounts drive adoption and outcomes
  • Collaborate with team members to manage a largely automated renewal and expansion process
  • Surface opportunities to expand existing accounts when it’s right for the customer


You're perfect for this role if you...

  • Have relevant customer-facing work experience and want to begin a career in the booming Customer Success space.
  • Have a growth mindset and view setbacks as learning opportunities, not failures
  • Have high emotional intelligence and empathy skills, and are a natural at building strong relationships.
  • Are motivated by the success of your customers and team.
  • Are enthusiastic about learning new technologies.
  • Love the fast pace and excitement of startup life
  • Are authorized to work in the United States


Benefits

  • Competitive compensation. We take a data-driven approach to our compensation strategy so all employees are paid competitively and equitably.
  • 401k plan. We want to invest in the present you and future you, which is why we offer a generous 401k match with our 401k plan.
  • Minimum vacation policy. We recognize the importance of taking personal time off and require our employees to take at least 15 vacation days per year. You’re also encouraged to take additional paid time off, as needed.
  • Flexible work policy. Gone are the days of being in an office from 9-5, Monday through Friday. We recognize there are better ways to measure productivity than counting the number of hours you’re in the office and that sometimes the office isn’t the best place to be productive.
  • Parental leave. Generous paid time off for parents to bond with the newest addition to their family!
  • Medical, dental, and vision insurance. We cover 100% of employee medical premiums and 50% of employee dental & vision premiums. Plus, all employees receive a free One Medical membership.
  • Professional development. Each department has a professional development budget and employees are encouraged to take workshops, attend webinars, join associations, and anything else that could help grow their careers. Did we also mention employees get free access to Udemy for Business?
  • Divvy bike membership. If you’re in Chicago, take advantage of an annual Divvy membership -- on us.

We highly encourage you to apply for this position, even if you feel you do not meet all the requirements. You do not need to fit this exact mold.

At Screencastify, we foster an inclusive, supportive, fun and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video.

Screencastify is an equal opportunity employer.

Apply

Perks and Fun

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Competitive compensation.

We take a data-driven approach to our compensation strategy so all employees are paid competitively and equitably.

401k plan.

We want to invest in present you and future you, which is why we offer a generous 401k match with our 401k plan.

Minimum vacation policy.

We recognize the importance of taking personal time off, and require our employees to take at least 15 vacation days per year.

Parental Leave

Generous paid time off for parents to bond with the newest addition to their family!

Medical, dental, and vision insurance.

We cover 100% of employee medical premiums and 50% of employee dental & vision premiums. Plus, all employees receive a free One Medical membership. **HSA?

Flexible work policy.

Gone are the days of being in an office from 9-5, Monday through Friday. We recognize there are better ways to measure productivity than counting the number of hours you’re in the office and that sometimes the office isn’t the best place to be productive.

Professional development.

Each department has a professional development budget and employees are encouraged to take workshops, attend webinars, join associations, and anything else that could help grow their careers. Did we also mention employees get free access to Udemy for Business?

Book Club/Stipend.

Each month, get a book of your choosing on us! You’ll be joining a community of fellow bookworms who are always down to talk about what they’re reading in the monthly Screencastify Book Club. Whether it’s the latest sci-fi novel or the audio version of your favorite thriller, we want you to keep learning and expanding your literary horizons.

Giving Back.

Teachers are at the core of our business. We have a monthly recognition program celebrating our employees’ achievements by contributing to a DonorsChoose fund of their choice.

Divvy bike membership.

If you’re in Chicago, take advantage of an annual Divvy membership -- on us!

Friday Playlists.

We have enough Screencastify musicians to start a band and enough music lovers to fill the audience! Each week we curate a themed playlist that’s created by all of our employees. Check out some of our previous jams here.

DEIB Committee.

Our DEIB Committee is actively impacting Screencastify’s initiatives and practices. We strive to educate our employees on the systemic inequities in tech and the world while actively putting processes into place that challenge and guide our team members and organization to honor everyone’s strengths and drive innovative solutions. Join a community that is passionately educating themselves and our larger Screencastify Squad to be the most inclusive and equitable version of itself.

We highly encourage you to apply for this position, even if you feel you do not meet all the requirements. You do not need to fit this exact mold.

At Screencastify, we foster an inclusive, supportive, fun and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video.

Screencastify is an equal opportunity employer.